In order to provide you with tailored services, we may need to ask you to provide us with personal data. With this privacy policy, NOCICEPTOL® is committed to respecting your privacy and protecting the information you communicate. As such, all data collected on the sites is confidential and processed as such. It may not be transferred to third parties.



We collect information about you or any other party provided to us by you when you:

  • create a customer account to use our websites, applications or services This may include your first and last name, email address, business or home postal address, delivery address for ordered products, date of birth, landline and mobile phone number and intra-community VAT number;
  • complete online forms (e.g. the contact form);
  • take part in studies, competitions or prize draws, download information or take part in any activity available in any interactive area present on our websites, applications or services;
  • interact with us via social media;
  • contact us offline, by phone, SMS, email or post, for example.

With your prior permission, we may also collect information from your devices (mobile phones, computers, tablets or others), as well as from applications used by you or your users to access our tools, websites, applications or services (for example, we may collect the ID number and type of device used, geolocation and connection information, such as statistics on pages visited, traffic from and towards sites, referring URL link, advertising data, your IP address, your browsing history and web-log information).



By checking the mandatory consent box labelled “{650}By checking this box, I accept the website’s privacy policy{651}” before submitting any form on the NOCICEPTOL® website, you explicitly authorise the storage and processing of your data according to the site’s privacy policy.



The data collected is recorded in a computerised file and kept for one year. It is used by:

  • the marketing department (to share information about our products, services and events that we think may be of interest to you);
  • the sales department (to offer you new products, services and events that we think may be of interest to you);
  • the technical department (to support you in resolving issues encountered with our products, services and events).

This file can be accessed by management, as well as employees in the marketing, sales and technical divisions. User personal data is processed by NOCICEPTOL® and by the service providers who support NOCICEPTOL®’s activity, such as the Site host. NOCICEPTOL® may also disclose personal data in order to cooperate with administrative and judicial authorities.

NOCICEPTOL® ensures that user personal data is adequately and appropriately secured and has taken appropriate precautions to preserve the security and confidentiality of said data and, in particular, to prevent it from being distorted, damaged or communicated to unauthorised persons.



We may use your personal data to:

  • provide the products, services and information you have requested from us;
  • compare information for the purpose of verifying its accuracy and corroborating this with third parties;
  • manage and oversee the use made of the products and services you have asked us to provide;
  • gérer la relation que nous entretenons avec vous (par exemple, les services clients et les activités de support) ;
  • manage our relationship with you (customer services and support activities for instance);monitor, measure, improve and protect our content, website, applications and services
  • carry out internal checks on our website, systems and services in order to test and improve their security and performance. Where appropriate, we will anonymise any information used for such testing purposes;
  • provide you with any information that we are required to provide in order to comply with regulatory and legal obligations;
  • detect, prevent, investigate or remedy criminal, illegal or prohibited activities in order to protect our legal rights (including liaising with regulatory and law-enforcement bodies for these purposes)
  • contact you to see if you would like to take part in our customer surveys (for example, by giving feedback on your use of our products);
  • jointly deliver content and services with third parties with whom you have a separate relationship (social media providers for instance);

The website and services may contain technologies that enable us to:

  • verify specific information from your devices or systems as a result of your use of the websites, applications or services against our record to ensure that the websites, applications or services are used in accordance with our end-user agreements and for the purpose of resolving any issues;
  • obtain information regarding technical errors and other issues related to our websites and services;
  • collect information about the way in which you and users make use of the features of our websites and services;
  • gather statistical information about the operating system and environment from which you access our website;
  • deliver advertisements, marketing messages (including banner message windows) and information that may be useful to you based on your use of the websites and services.

You can manage your privacy settings in your browser or on our applications and services.



The data file may be made available to group companies and transmitted to our service providers and agents (including their subcontractors) or third parties processing information on our behalf (e.g. platform or internet-service providers, payment-processing service providers, companies we use to help us send you communications) so that they can help us provide you with the applications, products, services and information that you have requested or that we think may be of interest to you.



Cookies are small text files that are transferred from our website, and stored on your device. We use cookies to help us provide you with a personalised service and to improve our website for you.



This Privacy Policy will no longer apply if you follow a link from our website to another website or service. We accept no responsibility for the information-processing practices of third party websites and services. We encourage you to read the privacy policies provided on the relevant websites or services.



In accordance with the French data-protection act of 6 January 1978, you have the right to access, correct, modify and delete personal data you have given us. You can exercise this right at any time by contacting us:

  • By email (attaching a copy of your ID) to:
  • By post: letter with a copy of an identity document and, ideally, delivered by registered post with acknowledgement of receipt to: LABORATOIRE POLIDIS – 19 rue Edmond Blanc – 92500 Rueil-Malmaison (France).
  • On site at our premises: upon presentation of an identity document. The CNIL specifies that: «You may be accompanied by the person of your choice. The consultation should last long enough to comfortably take full notes. You may request a copy of the data».

The person in charge of the file will have a maximum of two months to respond as of the date of the request. The CNIL specifies that: « If the request is incomplete (no ID, for example), the person in charge of the file is entitled to request further information:the deadline will then be suspended and will begin again once these elements have been provided ».

The limits to the right of access are specified and may be viewed on the website of the CNIL French Data-Protection Agency (